| Before ordering any fabric from Equine Motifs,
please read all our guidelines. Equine Motifs is not responsible for the consequences
that result from customers NOT reading our guidelines. |
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| 1. All
fabrics supplied by Equine Motifs should be professionally dry cleaned as needed.
Equine Motifs is not responsible for shrinkage or color change due to any cleaning
process or sun or water damage. |
| 2. Once a fabric has been cut
from the roll, the order is yours and there are no returns or cancellations. Fabric
pricing can change at anytime and without notice. |
| 3. Should
you discover a defect in your fabric, we will replace all of it or some of it,
as needed, and providing stock is available. But, you must inspect your order
as soon as you receive it. You must notify us within 5 days of your receipt of
goods and we will issue, to you, a return authorization number. We will
not accept any returned fabric without an authorization from Equine Motifs. If
there is no stock available to replace your order, we will give you a complete
refund including the cost of shipping. |
| 4. We will not accept
any returned fabric if the fabric has been cut. |
| 5. We will
not be responsible for any labor costs, incurred on your part, for any reason. |
| 6. Our fabrics can be discontinued by the manufacturer at any time without
notice. Please be sure that you order enough fabric for the job. If you have to
order more fabric at a later date to complete a project, you may find that there
is no stock available or that the existing stock is in a different dye lot and
may not match your first order. |
| 7. If you are not sure how
to calculate the number of yards you need (allowing for a pattern repeat), call
us and we will help. If you are working with an Interior Decorator, or
if you are having a seamstress or local work room fabricate your
project, they should be willing to figure the correct yardage for you. Please
keep in mind that any time you are having a workroom fabricate your job, it is
customary to supply 5% to 10% additional yardage, over and above, the exact yardage
needed. Exact yardage slows down a work room. If your job has to be stopped because
of lack of goods, there may be an additional start up charge. If this happens
many times, the workroom may decline your future projects. Pattern matching is
tricky and there must be enough fabric to allow for the decision making that turns
out excellent work. |
| 8. Beware, if your fabric order is on a
back order list. A back order may or may not mean that the manufacturer
is planning to discontinue that pattern in the near future. If you are given a
4-6 week back order date, that date may not hold on the 5th week. Sometimes it
is extended another 4 weeks or so. We frown on suppliers that give several back
order dates and then say they actually can't deliver the goods. Still, on occasion
it has happened. Most of our suppliers will tell us up front if they think a back
order request is risky. We will pass this information on to you and let you decide
if the wait is worth it. |
| 9. A minimum purchase of any fabric
is three (3) yards and some suppliers require more, especially on imports. We
do not sell portions of a yard. Your order must be in full yards. If your job
requires exactly 3 yards, you may lose half a pattern repeat at either end of
the three yard cut. Therefore, we suggest you order 4 yards. |
| 10.
If you need your fabric flame treated for commercial use, or laminated (laminated
fabric is also flame treated by the nature of the lamination process), please
let us know. Either process will take additional time and there will be additional
fees. Also, there may be minimum yardage requirements that differ from the 3 yard
or more purchase requirement in item #9 above. These processes may also require
a sample yard of fabric for a chemical pretest. This is done to make sure the
dye will remain fast for the process you request. You can expect a 5% to 7% shrinkage
for either process. Therefore, additional fabric must be ordered to cover any
shrinkage loss. The steps necessary to complete a lamination or flame treatment
cannot be rushed. Be sure you have time to wait for this type of request. We will
keep you posted each step of the way. Your order must be prepaid. |
| 11.
Don’t be afraid when you see polyester as a percent of a cotton weave. Polyester
stabilizes the weave and helps to minimize shrinkage and stretching. This is an
important feature for fabrics that are purchased specifically for their woven
art work scenes and also contain a natural product like cotton. |
| 12.
Tapestries are not screen printed. Every color change in each horse scene is done
by changing the thread color in the fabric weaving process. Each pattern repeat
is woven into a real work of art….When color is critical, ask for a fabric cutting
prior to purchase. |
| 13. We charge $50.00 or more for each fabric
sample (memo) you request. Cuttings are free. This will be refunded when you return
the memo(s). We will pay shipping one way. The customer pays for return shipping.
Each item is on a ten (10) day loan. The sample must be returned at the end of
10 days or there will be no refund. If you keep the sample longer and then return
it, we will have already purchased a replacement sample from the manufacturer
and there will be no refund. Please look at your sample and return it to us immediately.
We are not in the business of selling samples. We really want them back so that
they are available for the next person. (These sample terms will apply to the
continental USA. All other areas and countries will receive additional time to
return samples and shipping both ways will be charged). |
| 14.
Never print one of our fabric patterns from the website and then scan it for color
and decorate a room around this color. Always ask for a cutting or buy the fabric
you need first, and scan the colors directly from the fabric you have in hand. |
| 15. Small yardage orders may be shipped in an envelope. We will ship
fabrics on a tube if the order is large or the fabric is heavy. Be sure to have
someone available to receive your order. If there is no one available to receive
your order, you can ask us to ship to the nearest UPS center and you can arrange
to pick it up from that center. If you fail to pick it up in the time allotted
by UPS and the order is returned to us, you will be charged for all shipping costs
incurred for the return and reshipping of your order. (See guideline #3 above
for the handling of defective products). |
| 16. The above list
of guidelines for purchasing fabric by the yard is based on the industry standard.
We will do our best to accommodate any reasonable request and we welcome comments
and suggestions. |
Suggestions & Comments
are welcome 
